Quality is a state of the product which is consistently exceeding customer expectations. It is continually reducing product and process defects, and also minimizing the variability of outcomes. The Quality is about consistency of the outcome.

Quality Management that we see nowadays is an evolution from many quality standards from the beginning of the revolution of industry. It started by quality products selection, then quality products inspection, Quality Control and then became Quality Assurance.

The basic of quality selection is to select the product that meets the requirements and the products that do not meet the standards to be rejected.

The Quality Control (QC) function is a specific methodology used to ensure that the outcomes are consistently meeting the required specification standards. The QC is part of a production unit and is typically performed by the operating department that owns the technical process. The QC’s employees are the technical experts who possess the knowledge and authority to redesign internal processes and functions to improve productivity, efficiency, safety, and quality. It believes that the system could reduce wasted cost and time during the chain of process. In another word the QC is expected to achieve more reliable products at the end of process compared to the final product selection method. The QC is focused on the output.

The Quality Assurance (QA) is an internal auditing function to ensure all operational processes are in accordance to satisfy given requirements. It is conducted by persons or organizations that are functionally independent of the technical process being evaluated. The QA includes the quality auditing, contract review and management review. The QA is more comprehensive and proactive in preventing non-conforming products by reviewing the entire process of production from raw materials selection and its requirements, the whole process inside the organization until the product is launched. The QA is focused on the processes being done.

Finally, the Quality Management System (QMS) is implemented by adopting the Quality Assurance principle added by any given feedback along the auditing processes. The QMS involves many people within the organization and more involving a customer focus approach. This QMS also provides an internal education to continually minimize potential failures or non-compliance to any given standards.

The AIRFAST Indonesia’s CQMS is intended to systematically ensure the adequacy of company procedures and are compliant with applicable regulations & standards, satisfying stated operational needs, promoting continual operational improvement, identifying hazards to operations, monitoring effectiveness of safety risk controls to guarantee the highest levels of safety and airworthiness.

The core activity and critical element of the CQMS is Quality Auditing. A quality audit is a dynamic process that can be customized based on three inputs; defined standard requirements, management review and customer feedback. The benefit of an audit is not limited only to maintain a quality standard, it is also to ensure all stakeholders and customer observe transparency of the process in an organization. Even the management gains benefit by the advantage in efficiency from a quality audit. There are three type of audit methods; internal audit, external audit and service provider audit.

Quality auditing within AIRFAST Indonesia is integrated within the Safety Management System audit and Security Audit to provide effectiveness in achieving the objective and an efficient use of resources without duplicating an audit process. The result of all quality audits are analyzed to identify the root causes and the weaknesses in the critical line of a process chain to improve the quality standards, procedures or competency of personnel aiming to prevent similar deficiencies and avoid non-conforming practices.